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Allergan Customer Experience Representative II - Eyecare in Austin, Texas

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter at https://twitter.com/abbvie , Facebook at https://www.facebook.com/AbbVieGlobal , Instagram , YouTube at https://www.youtube.com/user/AbbVie and LinkedIn at https://www.linkedin.com/company/abbvie .

Job Description

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. All while wearing jeans to work!

Customer Experience RepresentativeII – / Eyecare

WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:

“We’relooking for a dependable individual who enjoys working in a team-orientedenvironment. Our ideal candidate has a positive attitude and is passionateabout providing world class customer service to Allergan Aesthetics practicesand sales representatives. This role will require you to think outside the boxand connect with different individuals within customer operations to come upwith creative solutions to customer issues. If you would like to be a part ofthis dynamic and excellence focused team, I would be very interested inreceiving your resume. Let’s discuss what you can bring to the team and theopportunities Allergan Aesthetics can provide for your career.”

*YOU ARE more than just a title, YOU ARE…

  • A Relationship Builder – Youmanage direct to physician orders placed via phone, fax, email, and sales reps(providing field sales support). You facilitate new account setup and accountchanges, make welcome calls to new customers, validate pricing eligibility andfacilitate pricing setup.

  • A Troubleshooter – You provideprovisioning and navigation support for Allergan Direct online ordering forcustomers, process returns and replacements, and provide general customersupport.

  • A Team Player – Theteam serves as a one stop shop handling inbound and outbound calls. Agents areregionally aligned and manage a regional inboxwith incoming emails/faxes with inquiries,orders, and range of requests from customers and the field. CXRs foster thegrowth of a strong customer base through creating positive interactions andbuilding strong relationships to support customers and Field Sales.

YOU WILL:

  • Be a customer SME. Youwill receive and answer customer and field inquiries, investigate and follow upon orders, triage calls, and resolve issues / answer questions with the highestdegree of quality and accuracy.

  • Build bridges. Partnerwith Allergan Aesthetics Sales Reps and clients, cross train to assist othermanagement teams within Customer Operations, and coach / mentor as needed.

  • Be excellence focused. Proactively identify areas of opportunity, utilize reporting tomonitor and track work, and maintain confidential information.

Qualifications

YOU BRING:

  • 2-4 years ofCustomer Service Experience

  • Experienceworking with MS Office Suite

  • Attentionto detail and the ability to multitask and meet deadlines

  • Abilityto handle and lead multiple projects independently

  • High School Diploma(Bachelor’s Degree preferred)

LEADERSHIP SKILLS:

For this role, we’re looking for a team memberwho is:

  • Excellence Focused

  • Optimistic

  • Inquisitive

#LI-KJ1

Equal Employment Opportunity

At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

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