Access and Instruction Specialist

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POSTING INFORMATION

Internal Title

Access and Instruction Specialist

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

4

Level

5

Department

Library

Job Purpose

The Access and Instruction Specialist is a permanent, full time staff member of the Access and Instruction Team at the College of Charleston Libraries who works primarily at the Access and Instruction Desk in Addlestone Library. Directly supporting Pillar 1 in the Colleges Strategic Plan, this position impacts our students College experience and success by providing academic support and creating a welcoming and inclusive environment where all students feel they belong. Under the direct supervision of the Circulation and Shelving Manager and the direction of the Access Services Coordinator, the Access and Instruction Specialist provides excellent point-of-need access and instruction services (in-person and virtually) to all patrons; works with members of the Access and Instruction Unit to promote the College Libraries spaces, resources, and services across multiple channels and platforms to increase student engagement and success; assists with supervising and training student employees; and ensures library systems and facilities are operating as expected.

Minimum Requirements

High School diploma and 2 years of library/information services experience or a bachelors degree and 1 year of customer service experience. Ability to bend, stoop, and lift material up to 30 pounds. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Working evenings and Sundays is required.

Required Knowledge, Skills and Abilities

Excellent customer service skills. Technologically proficient with Windows and iOS software operations, scanning technology, and Microsoft Office programs. Fluency in content creation and content management; confident in navigating social media platforms; creative, detail-oriented, and resourceful. Ability to teach others basic research and technology skills. Ability to prioritize job duties and multitask. Must be flexible, adaptable, and demonstrate enthusiasm for changes in technologies and services. Must demonstrate accuracy and attention to detail, have excellent oral and written communication skills, and the ability to work and troubleshoot issues independently as they arise. Must be able to lead projects involving clearly defined, time-sensitive outcomes.

Additional Comments Regarding Position

Knowledge of current library systems, computer databases, basic library research methods, and information resource management preferred. Experience with and proficient use of access services components of integrated library system(s) and SpringShare LibApps Platform (or similar library services platform) preferred. Proficiency and experience with using Canva software to create promotional materials preferred. Familiarity with WordPress or other blogging platforms preferred.

Typical work week during regular semesters is Sunday - Thursday, 12pm - 8pm. This shift serves as a backup for th