Description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.

Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.

Key job responsibilities

Primary task：

Following SOP and other requirement to validate data/information provided by customer. Contacting with customer if the data/information is unclear/incorrect. Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement. Escalating issues and problems encountered in daily work. Collaborating with origin and destination logistics teams and other service providers to solve shipment issues. Act as 1st Tier support for Seller Service queries related to shipments Any Add-hoc task assigned by leaders. Tracking and improving vendor performance with professional skills.

We are open to hiring candidates to work out of one of the following locations:

Chengdu, 51, CHN

Basic Qualifications

• Excellent communication and interpersonal skills.

• Great interest in customer development and management.

• Professional written and verbal communication skills in English and Chinese.

• Proficiency in office software.

• 1-3 years of experience in freight forwarder, cross-border logistics or import/export brokerage.

• Ability to meet deadlines and work under pressure, prioritize workloads.

Preferred Qualifications

• Bachelor degree or equivalent experience

• Previous working experience with sales operation in cross-border e-commerce logistics or traditional forwarder industry.

• 3+ years of experience in freight forwarder, cross-border logistics or import/export brokerage.

• Proficiency in creating dashboard, optimizing processes with related working experience.

• Data analysis skills with experience by leveraging Excel/SQL/Python