Job Description:

The Supervisor of Client Access provides direct oversight and support of the following areas as it relates to the overall success of the Client Access teams and Burrell Behavioral Health.  Overseeing scheduling and timecards of all office employees to ensure teams work productively and deadlines are met to the company standards. Reports office issues and keeps lines of communication open with Management to ensure high employee morale and a professional atmosphere. Answering phone calls and emails from customers and clients and directing them to relevant staff. Supervises and ensures compliance with departmental policies and procedures, and relative to client check-in and check-out. Monitors non-clinical office supply inventories and orders accordingly. Collaborates with external parties, Management, and IT to resolve technical problems related to staff computers and other office equipment. Interviews, hires, and assists with training new team members. Coaches and mentors team members. Supervises and maintains accurate time clocks. Places an emphasis on client quality, convenience, and customer service. Supervises staff in accordance with HR standards. Prepares and inputs employee status changes in Workday. Follows company policy for employee timekeeping, attendance tracking, and absence management. Participates in all ordinary functions of management including disciplinary actions, and performance evaluations. Implements programs and practices designed to improve operations, staff retention, and employee engagement. Ensures all cash management procedures are followed. Maintains confidentiality of client, employee, and proprietary business information. Understands and follows all company policies and practices regarding HIPAA and CFR Part II.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees