At WINNING CONSULTING we are looking for a Technician Production Support - Senior Level profile to join a project for an important client in the Banking Sector - (Hybrid)

REQUIREMENTS

• Application Support experience;

• SQL Server/Oracle and Sybase;

• ServiceNow / Ticketing Tools;

• GENEOS / Monitoring Tools;

• Understanding of Linux/Unix and Windows Server;

• Ability to manage priorities, incidents and problems;

• Good communication skills and teamworking;

• Knowledge sharing;

• Problem solving;

• Time management;

• Fluent in English.

MAIN RESPONSABILITIES

This role will involve functional support of collateral applications. The activities to be carried out are:

• Provide functional support for the applications;

• Execution of requests from business, development and other support teams;

• Prioritize, track and resolve incidents/requests using the Service Now application;

• Analyze change requirements, test changes  and coordinate releases;

• Keep the collective team knowledge base up to date;

• Batch Monitoring and troubleshooting;

• Site Handover/follow the Sun;

• Ad-Hoc Reporting;

• Application Queries;

• Automatic reporting;

• User Access issues;

• Mailbox Management;

• Monitoring / Health checks;

• Static data changes;

• User training;

• Alerting based incidents / setup;

• System Health checks;

• Dashboard maintenance.

WHO WE ARE?

Winning Consulting is a consultancy company that offers consultancy, training, recruitment and research services. We support our clients in the search for innovative solutions, from the application of scientific knowledge to solve complex management problems to the digital and technological transformation of organizations. 

If you want to know more about us, visit our website: https://www.winning-consulting.com/

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