Malvern Office Full time REQ-2024-378

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: PA based -- Hybrid, coming into the office at least 3 days per week with Monday, Tuesday, and Thursday being set days.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What you'll do:

Key Responsibilities:

We are seeking an experienced and strategic Business & Employee Relations Partner to join our team. In this role, you will play a pivotal part in driving employee relations expertise while maintaining a strategic human capital business partner mindset. Your primary focus will be on fostering positive employee relations, ensuring compliance with legal and regulatory requirements, and providing thought leadership to enhance organizational effectiveness and employee engagement. In addition, you will provide Business Partner support to select client groups, operating as a trusted advisor and executing on core HR lifecycle deliverables (ie -- Goal Setting, Talent Management & Development, Succession Planning & Compensation). We are looking for someone who is proactive, has self-starter mindset and is capable of diving in and taking initiative to execute independently.

Responsibilities:

1. Strategic Partnership:

• • Develop a deep understanding of the business to provide thought partnership to managers on human capital needs, HR policies, performance management, and fostering a culture of continuous growth and development.
• • Act as a trusted advisor to senior leadership teams and partner with them to build leadership capabilities across their teams.
• • Partner with managers to address performance and employee relations issues, including but not limited to sexual harassment, ADA, FMLA, and disciplinary actions.

2. Legal Compliance and Risk Mitigation:

• • Responsible for overseeing and managing all aspects of employee relations investigations and disciplinary proceedings within the organization (inclusive of Performance Improvement Plans and Warnings).
• • Advise management on complex employee relations issues and recommend appropriate courses of action.
• • Develop and implement Employee Relations policies and procedures to address employee conduct, performance concerns and grievances.

3. Engagement:

• • Keep managers informed and up-to-date on critical employment law and employee relations policies/practices.
• • Maintain a pulse on the morale and challenges of employees within assigned client groups.

4. Thought Leadership and Guidance:

• • Provide a synthesized overview of human capital issues/trends and offer thought partnership on optimal ways to address them.
• • Serv as a resource for employees seeking guidance or assistance on workplace concerns and fostering a culture of respect and accountability
• • Create and deliver training to assist and coach managers on performance management, talent development and employee relations topics
• • Promote and sponsor DEI initiatives, working to create an inclusive workplace that values diversity and promotes equity

5. Collaboration and Analysis:

• • Collaborate with colleagues across the People Experience Team to execute human resources strategies that align with business objectives and support future initiatives.
• • Analyze trends and metrics, collaborate with HR functi Equal Employment Opportunity/M/F/disability/protected veteran status PI240969878