JOB REQUIREMENTS: Job Title: ATC Product Specialist - Technical Support Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job: Overview POSITION SUMMARY: Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation, and training for assigned product line(s). Responsibilities * Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap on Tool Control systems. * Make recommendations to improve and enhance products and work with internal and external sources to resolve problems. * Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client. * Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls. * Coordinate service activities on assigned products. * Act as a resource for others as needed. * Keep abreast with industry standards and emerging technology. * Participate in special projects as needed. * Follow all company policies and procedures. * Travel to customer facilities including overnight domestic travel. Position requires 50-80% travel. * Perform all other duties as assigned by management. Qualifications * Associate\'s degree in related field with 1-3 years of experience or equivalent work experience; Bachelor\'s degree preferred * 1 - 5 years of field service or technical support experience * Basic mechanical ability and basic equipment repair skills * Strong problem solving skills with the ability to work independently * Customer focused * Ability to learn a broad range of products across multiple product lines * Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems * Ability to add PC\'s to a network and troubleshoot basic PC problems * Excellent communication skills - both verbal and written, including technical writing skills * Presentation skills with prior training experience * Demonstrated organizational skills, leadership ability, project coordination capabilities * Demonstrated ability to work cross-functionally * Must be able to pass background check to gain access to military and government facilities Snap-on is a drug free work environment and welcomes all qualified candidates to apply. Local candidates are strongly encouraged to apply since we are not offering relocation assistance at this time. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk1ODI0Ljg3NzBAc25hcG9uY29tcC5hcGxpdHJhay5jb20