Job Description

An employer is seeking a dedicated and organized Customer Support Specialist to join their team on a part-time basis. The team is responsible for T-Mobile Fiber and the primary responsibility of this role will be to handle customer calls for appointment follow-up, confirmations, reschedules, and payment reminders. This position requires excellent phone etiquette, a friendly personality, and strong organizational skills, as it involves a significant amount of administrative work. We are looking for candidates who will be working 5 hours Monday-Thursday and there will be flexibility on Fridays (expecting 16-20 hours per week).

• Conduct outgoing calls to customers for appointment follow-up, confirmations, reschedules, and payment reminders.

• Provide exceptional customer service while maintaining professionalism and empathy.

• Ensure accurate and timely documentation of customer interactions and updates in the company's database.

• Assist with general administrative tasks as needed to support the operations of the company.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• Previous experience in customer service or related field is preferred.

• Excellent verbal communication skills with a clear and friendly phone demeanor.

• Strong organizational skills with the ability to manage multiple tasks efficiently.

• Proficiency in using computers and basic office software.

• High school diploma or equivalent qualification required null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.