Minimum qualifications:

• 15 years of experience managing system infrastructure design and delivery.

• 10 years of experience in managing individuals, managers, and teams, as well as coaching, and developing a team.

• 5 years of experience on scaled and high-touch support, managing cross-functional stakeholders, and leveraging core capabilities.

Preferred qualifications:

• Experience in business architecture, systems design, systems integration, data architecture, and solutions delivery.

• Ability to use data to drive strategy and business action, represent technical concepts to audiences and leadership, and influence/lead cross-functional stakeholders.

• Ability to motivate engineering teams to work together, build industry leading developer infrastructure, drive adoption, and deliver impact.

• Ability to solve ambiguous problems and scale across an organization and distributed team.

• Excellent written and verbal communication, analytical, and stakeholder engagement skills.

The Director of Support Systems leads the team that provides systems to address the support needs of YouTube users, viewers, creators, and paid subscribers. In this role, you will work to enable the support operations teams to provide strategic insights that enable YouTube to understand user needs and evolve.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $261,000-$374,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

• Incorporate the business goals of stakeholders into technical roadmaps, and evolve the broader systems strategy to lead ahead of changing business goals.

• Lead a technical team to deliver reliable systems that create business value.

• Drive best practices across the team, as well as culture of ownership and accountability for quality and timeliness of deliverables.

• Lead the team to new possibilities and inspire to deliver creative solutions.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.