Job Information
Louisiana Department of State Civil Service TECHNICAL ASSISTANCE CENTER SPECIALIST in Shreveport, Louisiana
TECHNICAL ASSISTANCE CENTER SPECIALIST
Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4452051)
TECHNICAL ASSISTANCE CENTER SPECIALIST
Salary
$45,000.00 - $50,000.00 Annually
Location
Shreveport, LA
Job Type
Unclassified
Job Number
998940
Department
Northwestern State University
Opening Date
04/01/2024
Description
Benefits
Supplemental Information
Northwestern State University seeks a motivated and experienced individual to assume the position of Technical Assistance Center (TAC) Specialist. A successful candidate will demonstrate the right balance of technical and customer service sills. This TAC Specialist position will assist faculty, staff, and students on their technology challenges. This position will provide support (including periodic on-site visits) to Leesville, Alexandria, Shreveport, and satellite campuses.
Review of applications and interviews of candidates will begin immediately and will continue until the position is filled.
To Apply: Applicants must submit a letter of application, outlining their qualifications, a
current resume, and three professional references via email to:apply@nsula.edu.
Northwestern State University is a State as a Model Employer (SAME) agency.
The successful candidate will be subject to a background check, as a condition of employment.
NOTICE OF NON-DISCRIMINATION (FULL DISCLOSURE)
It has been, and will continue to be, the policy of Northwestern State University to be an equal opportunity employer. All employment decisions are based on job related standards and must comply with the principles of equal employment opportunity.
In keeping with this policy, the University will continue to recruit, hire, train, and promote into all job levels the most qualified persons without regard to race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, veteran status, or retirement status. All personnel actions, such as compensation, benefits, transfers, layoffs, training, and education are administered without regard to race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, veteran status, or retirement status.
The University is committed to equal opportunity for student success by providing access to educational programs, tuition assistance, and social and recreational activities for all students without regard to race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, veteran status, or retirement status.
Additionally, the University provides equal access to the Boy Scouts of America and other designated youth groups.
Student complaints or inquiries related to Title IX should be directed to the Director of Student Advocacy and Title IX Coordinator, Julie Powell (318-357-5570), Room 308 of the Friedman Student Union or email obannonj@nsula.edu . Employee Title IX issues should be directed to the Executive Director of Institutional Effectiveness and Human Resources, Veronica M. Biscoe (318-357-6359), Room 111 Caspari Hall or email ramirezv@nsula.edu .
In accordance with Section 35.106 of the Americans with Disabilities Act (ADA), all participants, applicants, organizations, and interested individuals are advised and notified that the ADA Coordinator for Northwestern State Universityfor facilitiesis the Director of University Affairs, Jennifer Kelly (318-357-4300), located in New Fine Arts, 104 Central Avenue, Ste. 102 or email andersonje@nsula.edu . Forstudentacademic services, contact the Director of Access and Disability Support, Taylor Camidge (318-357-5460) located in Room 108-C Watson Memorial Library or email camidget@nsula.edu . Forfaculty/staff accommodations and services, contact Executive Director of Institutional Effectiveness and Human Resources, Veronica M. Biscoe (318-357-6359), Room 111 Caspari Hall or email ramirezv@nsula.edu .
*Inquiries regarding employment application status should be emailed to
apply@nsula.edu.
Minimum Qualifications
Preference will be given to applicants with the following qualifications:
Earned College degree from a regionally accredited institution preferred but not required.
Must have good written and oral communications skills
Must be able to work within a team-oriented environment
Must have organization and priority management skills
Relevant experience with installing, troubleshooting, configuring, and maintaining computing systems and applications required. Relevant experience in a campus environment highly desired
Relevant experience in providing user support or customer service
Relevant professional technology certifications are highly desired
Must be able to move and handle technology components and devices
Job Concepts
The duties and responsibilities of the TAC Specialist shall include, but not be limited to:
Assist faculty, staff, and students on their technology challenges
Provide purchasing information to users on request
Provide consultation to departments when making technology purchases
Configure and connect devices to the network
Setup, install and repair computer hardware, peripherals, and software
Setup and maintain departmental labs
Provide application support, such as Microsoft Office, Internet browsers, email, and other office productivity packages
Able to physically relocate hardware on campus and complete inventory control forms
Ensure that all systems installed follow University security policies
Document closed service requests utilizing a work order system
Provide support (including periodic on-site visits) to Leesville, Alexandria, and Shreveport campuses
Assist with setup of events on campus when needed
Demonstrate the right balance of technical and customer service skills
Create and maintain documentation on systems and procedures
Create and manage user tutorials
Other duties as assigned by supervisor.
Benefits for unclassified employees are determined by the individual hiring authority.
Agency
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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